Your Questions

What kind of battery will I need to use for my BeVirgin product?

None of our products require batteries

Are your products safe?

Product safety and quality are our top priorities. We take the safety of our products very seriously. All our products are manufactured according to safety and best manufacturing practice standards.

Is payment through this website secure?

We use the PayPal platform, regarded as one of the best and most secure in the industry. It is used by many major online retailers worldwide. Please visit the PayPal website and read the Security and Protection pages for more information on online payment security.

What are my payment options?

You can pay using your PayPal account or with Visa or Master Card. Unfortunately, we do not issue invoices or accept bank transfers.

Can I pay in another currency than the one displayed?

We only quote prices in a limited number of currencies, but your credit/debit card company may offer to charge you in another currency. Suppose they do, and you will be debited in anything other than the currency displayed on our website. In that case, we cannot guarantee currency conversion rates, nor that the local currency price they quote before payment is the same as what you see on your final credit/debit card bill. Please get in touch with your credit/debit card company for further information on how they manage and guarantee foreign currency payments.

Are there any other taxes and duties that will affect my final price?

When you buy a product from our site, you are purchasing it from our site; we don’t charge a sales tax, VAT, or export duties on our products when they are sold to other countries. However, it may be that your home country, or the country you want the product shipped to, levies import duties, customs, or sales taxes on products you buy abroad. Because we ship to countries worldwide, we cannot know the details for every country. As such, we sell you DDU (Delivery Duty Unpaid) and ask that you contact your local authorities for more information on further charges and that you bear any applicable additional charges.

How long will it take to deliver my order?

Your order will be processed within two working days from receipt of the order. Once dispatched, you will receive an email notification with a registration number that helps you track your parcel. For Europe, the lead time for delivery is 2 to 7 working days, and for the rest of the world, it is two weeks. It can take up to 3 weeks for delivery, but in most cases, it will be faster than that.

Our logistics partners are committed to working fast, but they cannot control how fast the local services work. In most cases, everything goes very smoothly. However, if there is any delay in local delivery, or if the local postal service has not re-registered the parcel for tracking, write to us anytime at info@bevirgin.com, and we will help you until you have received your order.

How can I track my order?

You will be able to track your order status at any time. Once your order has been dispatched, you will receive a shipment notification, including a link to a parcel tracking website. Just click on the link to track all the details of your parcel’s journey to your home. If the local postal service has not re-registered your property so we can keep monitoring it within your country, please write us at info@bevirgin.com, and we will help track it down for you. We are committed to helping you until you receive your order.

How will I receive my order?

We are using an established global parcel post company that delivers your parcels via your local postal service; they will arrive in your letterbox, depending on the order size. The package will be discreetly labeled, only showing your name and ship-to-address details.

What will it say on my credit/debit card bill or statement?

Your credit/debit card payment description will show ‘PROSPMAKEUP,’ which we choose to use to ensure that your payment will go unsuspected in case someone checks your bank statement.

How are the products packaged?

Our products are discreetly packaged. There is no BeVirgin logo on the outside of the package. Our product is safely packaged inside the parcel in a consumer unit box tested for stability.

If I am not satisfied with my purchase, can I return it?

If unsatisfied with your BeVirgin product, you can return it within 30 days of purchase.

• If the product is unopened, full refunds will be credited in the same form as they were paid after the product has been shipped back to us. Please note that shipping charges will not be refunded.
• If the product is opened, we do not accept the product back for hygienic purposes.

Only products bought at https://www.virginitynow.com can be returned to https://www.virginitynow.com.

If you are dissatisfied with an item you purchased elsewhere, please return it to where you bought it.

Shipping charges will only be refunded if the item is defective or our mishandling caused the return.

To return a product to BeVirgin:

• You must obtain pre-authorization from our customer service. That will provide you with a return form.
• To get a return form, please get in touch with Customer Service at info@bevirgin.com.

Please provide your proof of purchase.

• Once you have your return form, repack the product in shipping packaging and include your completed return form SEPARATE from your defective item, and make sure you include your full shipping address. Then, ship your defective product to the address advised by the customer care team.

Why do you collect personal data?

We need to collect personal data from you because courier companies require this to make deliveries. We guarantee that we will not share this information with any external parties other than those shipping the product to you. The information we store will not be used for any purposes other than ensuring you get the best service possible.